FAQ

HOW LONG DOES SHIPPING TAKE?

We offer FREE trackable shipping worldwide for all orders, no minimum orders. We also provide expedited international shipping, at an additional cost, available at the checkout page.

Canvas Art

  • Free Shipping: approximately 16-25 business days
  • Priority Shipping: approximately 7-15 business days

Décor

  • Free Shipping: approximately 26-35 business days
  • Priority Shipping: approximately 7-15 business days

Your package will be delivered by your local post office once it arrives in your country, and shipping times may vary depending on your shipping address. If there are any issues with your delivery, please contact your local post office.

NOTE: Please expect potential delays during the COVID-19 period of up to 5-10 days, to the above times. We are working extremely hard to make sure we get all shipments to you as fast as possible, but we appreciate your understanding, during this exceptional time.

WHERE DO YOU SHIP FROM?

Depending on product availability, we ship from warehouses across USA, United Kingdom, Spain, Australia, Hong Kong, and China. We continually optimize our shipping, to ensure the best possible delivery times.

HOW LONG DOES ORDER PROCESSING TAKE?

Within 1-5 business days

HOW DO I TRACK MY ORDER?

  • You can track your order by clicking here, or Track Orders from the main menu
  • Please allow 3-5 days for the shipping information to be appear once it has been updated by our shipping partners
  • If the delivery status is not updating, your package is in transit, and will be updated once it arrives at your local postal service
  • In any case, please contact us at service@canvaanddecor.com, and we are glad to help

CAN I CHANGE OR CANCEL MY ORDER?

  • Please email us at service@canvaanddecor.com immediately, to request any order changes or cancellations. We will respond within 24 hours to inform if your request is successful, or any further instructions
  • Once your order has been shipped, we are unable to change or cancel it
  • All orders must be cancelled within 24 hours

CAN I CHANGE MY SHIPPING ADDRESS?

  • Please email us at service@canvaanddecor.com immediately, to request a change in shipping address. We will respond within 24 hours to inform if your request is successful, or any further instructions
  • Once your order has been shipped, we are unable to change your shipping address
  • You will need to contact your local post office, to re-direct your package to the new address

WHO PAYS FOR CUSTOM DUTIES/TAXES?

  • Customers are responsible for paying for any custom duties and taxes, as regulated by your government and postal service, per our Shipping Policy

I ONLY RECEIVED A PARTIAL ORDER, WHERE IS THE REST OF MY ORDER?

  • We may ship your order separately from time to time, to optimize for best delivery times, and meet weight limit requirements
  • Please use the specific tracking numbers to check the delivery status of your other items
  • Just contact us at service@canvaanddecor.com if you are still having trouble, and we will be glad to help

WHAT DO I DO, IF MY PRODUCT ARRIVES DAMAGED?

  • Please send us an email at service@canvaanddecor.com immediately with pictures or videos of the items, clearly showing where the damage has occurred
  • We will send you an immediate replacement, once we are able to assess and confirm the damage

WHAT ARE THE FRAME OPTIONS, FOR YOUR CANVAS ART?

  • We offer our art in canvas prints only, as well as Gallery Wrap and Framed Gallery Wrap frame options. Click here to learn more.

DELIVERY TRACKING SAYS DELIVERED, BUT I DIDN'T RECEIVE ANY ITEMS?

  • Your package will be sent to the exact shipping address, you provided at checkout
  • Please wait and check again after 2-3 days, to see if your package arrives. Also, check your mailbox, front porch, driveway, reception, front office, family members, neighbours – in case they may have received your package on your behalf
  • If your package is still undelivered, please contact your local post office, as they may have made a wrong delivery or status update with your package

MY PACKAGE IS BEING SENT BACK, AS I DIDN'T COLLECT MY PACKAGE IN TIME

  • Please refer to our refunds and returns policy, here.

HOW DO I RETURN MY PACKAGE?

  • Please refer to our refunds and returns policy, here.

Please contact us at service@canvaanddecor.com, if you have any further questions, and we'll be glad to help!